Returns & Exchanges

We want you to feel as comfortable as our bamboo fabric, which is why we offer a 30-day First Pair Guarantee to ensure you find your perfect fit. If you are not completely satisfied with your purchase, our streamlined process makes returns and exchanges simple and stress-free.

1

Check Eligibility

Ensure your items are in their original packaging and unworn, unless you are utilizing our First Pair Guarantee for your very first set of Step One underwear.

2

Initiate Your Request

Visit our online returns portal using your order number and UK postcode to select the items you wish to return or exchange for a different size.

3

Pack and Post

Print your prepaid shipping label and securely package your items, then drop the parcel off at any authorized Royal Mail location.

4

Receive Refund or Exchange

Once our warehouse receives and inspects your return, we will process your full refund or dispatch your replacement items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing